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How long do you take to ship an order?
How long will it take my order to arrive?
Do you provide tracking number?
What is your telephone number?
Do you offer any warranty on your products?
What is your mailing address?
Can I pay over the phone?
Do you offer any shipping discount when ordering multiple items?
Do you offer wholesale?
I can't find an accessory for a particular item. Can you help?
Do you charge tax?
I notice your shipping is only $2. Why is it so cheap?
What payment methods do you accept?
Is it safe and secure to place an order online?


How long do you take to ship an order?
Most orders (nearly 99%) are shipped SAME DAY or within 24 hours. In some rare situations, there may be an additional 1-2 days delay.

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How long will it take my order to arrive?
Orders shipped will arrive within 3-5 business days at most.

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Do you provide tracking number?
Yes. It is our standard policy to provide a tracking number with each and every order. We strongly believe all online stores should do the same. There is absolutely no charge for the tracking number as it comes FREE with every order.

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What is your telephone number?
You may call us anytime Monday through Friday between the hours of 9 a.m. - 5 p.m. Pacific Time at (626) 531-6500.

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Do you offer any warranty on your products?
Yes. All our items are guaranteed new and in perfect condition. We guarantee against any dead on arrival. If there are any problems with your order, you must contact us immediately within 48 hours after receiving the product.

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What is your mailing address?
Feel free to contact us at our following mailing address: VMobileGear PO Box 26 Duarte, CA 91009

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Can I pay over the phone?
Yes, you can. Please give us a call at (626) 531-6500. Our business hours are Monday - Friday between the hours of 9 a.m. - 5 p.m. Pacific Time.

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Do you offer any shipping discount when ordering multiple items?
Yes, we do. Please give us a call at (626) 531-6500 to place the order and we will only charge you $2 for shipping.

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Do you offer wholesale?
Yes, we do. Please contact us at (626) 531-6500 for more information.

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I can't find an accessory for a particular item. Can you help?
Yes, please feel free to contact us via our online contact form, mailing address, or phone number.

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Do you charge tax?
We only charge tax for California customers. There are no taxes or other strings attached when placing an order with us.

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I notice your shipping is only $2. Why is it so cheap?
We don't believe in ripping off our customers with shipping. Our $2 shipping method gets the product to your door within 3-5 business days. (Other online sellers may charge more for shipping and take 1-2 weeks for delivery.)

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What payment methods do you accept?
The best way to pay for your order is through credit card. However, we can also arrange to accept checks and money orders. Please call us at (626) 531-6500 for more information. If you are paying by Google Checkout, you may use your American Express, Discover, Mastercard, or Visa. If you are placing an order through the phone, you may only use Discover, Mastercard, or Visa.

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Is it safe and secure to place an order online?
Yes, it is safe. We have teamed up with a well-known and respected company, Google, to process and handle our payments. All we do is make sure we fulfill your order and get the item(s) to you right away.

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Last Updated: 12 Jan 2012 16:02:52 PST home  |  about  |  terms  |  contact
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