You can trust that your order will be quickly processed and safely delivered. Most orders can and will ship within 24-48 hours after receiving payment. However, please understand that in rare situations, some items can be back-ordered or out-of-stock. In the event this occurs, we will notify you immediately within 48 hours and you may either substitute the items ordered or you will be entitled to a full refund for your order payment.
After an order is shipped, you should receive the package no later than 2-5 business days (for U.S. orders) OR 10-14 business days (for Canadian/International orders). Also, please know that all orders come with a FREE tracking confirmation number (U.S. orders only).
At VMobileGear, we are proud to offer you our 100% satisfaction guarantee policy. If you are not satisfied with your order for any reason, you may return the item for store credit. Items must be returned in original, new packaging and resale-able condition. The original shipping and handling charges are non-refundable. Customers are responsible for all S&H charges. Please mail your package in a prepaid, insured, traceable method to the address below.
PO Box 26
Duarte, CA 91009
*PLEASE NOTE - We reserve the right to modify or change this policy at anytime without prior notice. We also reserve the right to deny any exchanges or returns depending on the circumstance. A purchase through this website means that you accept these terms. Please understand that these reservations are simply to protect ourselves against any potential customer who may abuse our return policy. All returns must be pre-approved with an RMA (Return Merchandise Authorization) number.
We respect your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties, or reused without your permission. Any information you give to us will be held with care and will not be used in ways that you have not consented to.
Furthermore, private customer information (credit cards, S.S. Numbers, financials, etc.) will not be kept on file for more than 60 days.
Lastly, please be informed that we do occasionally send out promotional emails and newsletters to introduce our customers of new products and specials. However, there will always be an opt-out option in each and every email should you wish to be excluded from such mailing lists. As a general reminder, VMobileGear.com will never share your information with any third parties and the information we receive are kept for our internal use only.
A purchase through our online store means that you agree with our Terms & Conditions.